If the acknowledgement page cannot be shown, user will not know whether the payment being made is successful or not. To avoid paying twice for the same order, user is advised to check the order status first by inputting the "order number" or "payment transaction number" through the "Enquire Order Status" function in Integrated Registration Information System to confirm the order status before submitting the same order again.
If the order status is New / In Progress / Completed, the payment is successful. The documents or land registers can be downloaded or viewed again before the closure of online services at 03:30 next day. Or, the system will deliver the ordered items to the user according to the selected delivery method.
If you cannot find your order, you have to order the land registers or land documents again.
How to check the "Enquire Search/Order Status" if the acknowledgement page cannot be shown after the payment is completed in IRIS?
Source：1823 / The Land Registry
Related
- How to access the property information (such as the age of the building, injunction order against sale of property or mortgage/charge)?
- What should I do if there are missing pages / unclear images in the ordered land documents?
- What shall I do if I cannot receive the land records I ordered in IRIS?
- How to check my search/order status in IRIS?
- I have checked the land register and confirmed the land documents I required, how can I order the required documents from Integrated Registration Information System (IRIS)?
- What are the charges for land register / land document and which payment methods can I use?
- What kind of information is provided in land register? Can the public obtain relevant news information from the land register?
- If one of the joint tenants of a property deceased, can his/her relatives submit the death certificate to the Land Registry directly for registration?