FAQ
Hong Kong government services FAQ · 331
Public Transportation and Motoring Matters54
- How long does it take to apply for the "Northbound Travel for Hong Kong Vehicles”? How can I keep track on my application status?
- How to renew application for “Northbound Travel for Hong Kong Vehicles”?
- How to apply for "Northbound Travel for Hong Kong Vehicles"?
- What are the requirements on the identity proof for the application of International Driving Permit?
- What are the photographs requirements for the application of the International Driving Permit?
- Which class(es) of vehicles can I apply for the International Driving Permit?
- Can I renew my driving licence / apply for a full driving licence if I still have outstanding court fines to pay?
- Which countries or places accept the international driving permit issued in Hong Kong (in the order of the number of strokes)?
- Which countries or places accept the International Driving Permit issued in Hong Kong (in alphabetical order)?
- What is the validity period and fee of driving licence?
- If I need to pay court fines, can I renew a vehicle licence?
- What are the addresses, contact numbers and service hours of Licensing Offices of Transport Department?
- What are the requirements on address proof about Transport Department Licensing?
- How to reserve ordinary vehicle registration numbers with prefix other than "HK"/"XX" for auction?
- How to reserve special vehicle registration numbers, or ordinary vehicle registration numbers with prefix "HK"/"XX" for auction?
- How to reserve personalised vehicle registration numbers for auction?
- Examination Fees for Examinations at Government Vehicle Examination Centres
- Examination Fees for Examinations at Designated Car and Light Goods Vehicle Testing Centres
- Addresses of Government Vehicle Examination Centres and types of vehicles examined
- How to assign a retained / auctioned vehicle registration mark to a vehicle?
- How to retain a vehicle registration mark?
- How to apply for an International Driving Permit (IDP)?
- How to renew a full driving licence?
- What are the suitable attire and gears for cycling?
- Is cycling under the influence of drink or drugs an offence?
- Which types of vehicle are required to be examined for the purpose of vehicle licence renewal?
- Knowing how to change the ID of your vehicle
- Is my ideal vehicle registration mark available?
- What vehicle registration marks are available through auction?
- How to renew an expired vehicle licence?
- How to renew a vehicle licence?
- Is it illegal for a full driving licence holder to drive a vehicle with a “P” plate displayed?
- New drivers have to know the “P”
- How to apply for a full driving licence after the probationary driving period?
- If there is any change in residential / correspondence address, how should a driving licence holder or a registered vehicle owner inform the Transport Department?
- Where can I obtain the information about the records of subsidy amount and public transport expenses?
- When can I collect the public transport fare subsidy?
- How to apply for Public Transport Fare Subsidy Scheme?
- What is the e-Licensing Portal (e-LP)?
- What is the online auction platform for Ordinary VRMs "E-Auction"?
- What is the difference between the e-Licensing Portal (e-LP) and electronic driving licence (eDL)?
- Can I drive in other countries or places with my electronic driving licence (eDL)?
- If I lose my smartphone on which the electronic driving licence (eDL) mobile app is installed, do I need to report the loss or apply for a duplicate of eDL?
- What information will be displayed on an electronic driving licence (eDL)? If I renew my driving licence (DL) or there is any change in the particulars of the licence, is it necessary to inform the Transport Department (TD) of the eDL update separately?
- What is the usage of electronic driving licence (eDL) ? Can I use eDL?
- I have a full driving licence issued outside Hong Kong, can I apply for direct issue of full Hong Kong driving licence without taking a driving test? - List of Recognised Countries / Places (displayed in stroke order)
- I have a full driving licence issued outside Hong Kong, can I apply for direct issue of full Hong Kong driving licence without taking a driving test? - List of Recognised Countries / Places (displayed in alphabetical order)
- I have a full driving licence issued outside Hong Kong, can I apply for direct issue of Hong Kong full driving licence without taking a driving test?
- The vehicle licence fees for electric private cars has been adjusted from 1 Nov 25 onwards. Can I renew the vehicle licence at the pre-adjustment rate?
- How to calculate the vehicle licence fees for electric private cars?
- What should I do if I am owner of vehicle(s) unlicensed for two years or more?
- How is the "$2 Flat Rate or 80 % Off" fare calculated?
- What are the Public Transport Modes and Services under the "$2 Flat Rate or 80% off" Scheme？
- What is the "$2 Flat Rate or 80% off" Concession Scheme? How to Enjoy it?
Application for Public Housing and Purchase of Subsidised Housing43
- Am I eligible to apply for GSH 2025?
- How are the Public Rental Housing estates in Hong Kong distributed? Is there any district restriction for PRH applicants in selecting the location of PRH flats?
- How can PRH applicants change address / add or delete family members?
- What are the supporting documents for PRH application?
- What are the Income and Total Net Asset Limits for application of public housing?
- What are the eligibility criteria for application of public rental housing?
- How to apply for Public Rental Housing?
- How to check Public Rental Housing allocation status?
- Can PRH applicants and family members deduct contribution to the Mandatory Provident Fund themselves when they report income?
- What are the eligibility criteria for Express Flat Allocation Scheme (EFAS)(2025)? (Application Closed)
- Is there any locality restriction for the applicants of Express Flat Allocation Scheme (EFAS)? Why do applicants need to select the district(s) and flat type(s) which they are interested to select on the application form?
- What is the schedule for the Express Flat Allocation Scheme (EFAS)(2025)?
- Where can I view the Exhibition and Doll Houses of the flats for sale under GSH 2025?
- Where can I view the Exhibition and Doll Houses of the flats for sale under HOS 2025?
- How to amend contact information after submission of application for HOS 2025 / WSM 2025 / GSH2025?
- What is the eligibility criteria for “Youth Scheme (HOS 2025)”?
- Under what circumstances will an application for WSM 2025 be regarded as duplicate application?
- How can I know if I have successfully submitted the online application for WSM 2025?
- What should I pay attention when making online application for WSM 2025?
- How to submit WSM 2025 application?
- How to obtain the application form and guide of WSM 2025?
- What is the eligibility criteria for “Youth Scheme (WSM 2025)”?
- What are the income and asset value limits for the applicants of WSM 2025?
- What are the schedule and quotas of the WSM 2025?
- Under what circumstances will an application for HOS 2025 and GSH 2025 be regarded as duplicate application?
- How to check if my online application for (GSH 2025) is submitted successfully?
- What should I pay attention when making online application for GSH 2025?
- How to submit GSH 2025 application?
- How to obtain the application form and guide of GSH 2025?
- What are the schedule and details of the flats for GSH 2025?
- Am I to receive an extra ballot number in GSH 2025? How does the HA determine the flat selection order for applicants with extra ballot number?
- Am I to receive an extra ballot number in HOS 2025? How does the HA determine the flat selection order for applicants with extra ballot number?
- What are the new measures of HOS 2025?
- What should I do if I encounter a problem with the HOS 2025 online application system, e.g. responding slowly, a blank screen or an error message is shown?
- Can Green Form applicants of HOS 2025 use "iAM Smart+" to digitally sign the application form?
- What should I do if I encounter problems during the payment of application fees with a credit card in the HOS 2025 online application?
- How can I know if I have successfully submitted the online application for HOS 2025?
- What should I pay attention when making online application for HOS 2025?
- What are the sales schedule and details of the flats for HOS 2025?
- What are the income and asset value limits for the White Form applicants of HOS 2025?
- How to obtain the application form and guide of HOS 2025?
- Is one-person applicant of HOS 2025 only entitled to choose a flat with smaller size?
- How to submit HOS 2025 application?
Rates & Government Rent 31
- How is the amount of Government rent determined?
- How to calculate the amount of rates and Government rent payable of a property?
- Why does my demand note still include the rates and Government rent for last quarter even I have paid the amount already?
- How to get a refund if I have overpaid the rates and Government rent?
- How to check the balance of a specific rates and/or Government rent account?
- If I find out after I have purchased a property that the former owner has not settled the Government rent, will I be liable to pay?
- Prior to purchasing a property, how can I check whether there is any unpaid Government rent?
- What would happen to my property if Government rent is in arrears?
- If I have not received or have lost the Demand Note for Government rent, what should I do?
- How do I pay the Government rent?
- If my property is vacant, do I still have to pay Government rent?
- I have never received any Demand Note for Government rent before. Why do I receive one now?
- Why do I have to pay Government rent?
- How can I notify the authorities of change of ownership or correspondence address?
- I received a “Requisition for Particulars of Tenements” (Form R1A) from the Rating and Valuation Department, who should fill in and sign the requisition form?
- I received a “Requisition for Particulars of Tenements” (Form R1A) from the Rating and Valuation Department, what can I do if there is incorrect information on requisition form?
- I received a “Requisition for Particulars of Tenements” (Form R1A) from the Rating and Valuation Department , how can I return the requisition form to the RVD? How can I know if my submitted requisition form is well received?
- I received a “Requisition for Particulars of Tenements” (Form R1A) from the Rating and Valuation Department . Why do I need to complete this?
- Is there any way I can obtain the rateable values of other properties?
- My property is located in an area with poor services. Why do I have to pay the same overall percentage charge of rates as areas with better services?
- How to make a request to the Rating and Valuation Department for review of the rateable value?
- The Origin of Rating in Hong Kong
- Is there any receipt for payment of rates and/or Government rent?
- Why do I still receive the rates demand note though a rates concession has been announced in the Budget?
- How to change the payer's particulars shown on the Rates and Government Rent demand note?
- How to setup, cancel or modify the autopay instruction for Rates and Government Rent payments?
- How to pay the rates and government rent?
- Types of Government rent
- How does the Rating and Valuation Department determine the rateable value?
- How to obtain replacement copy of a missing demand note for Rates and Government Rent?
- When do I receive the demand note for Rates and Government Rent?
Environmental and Food Hygiene30
- Are there any greening plans in Hong Kong?
- If I would like to print out health warnings on smoking products, can the Tobacco and Alcohol Control Office provide the requirements and samples of the health warnings?
- I intend to set up a cigar tasting room in my cigar shop. What are the requirements the compliance of which would qualify the room as an exempt area to Part 2 of the Smoking (Public Health) Ordinance (Cap. 371)?
- If I purchase alternative smoking products (e.g. e-cigarette, heatstick and herbal cigarette) (ASPs) online and have they mailed to my home, would that be considered as importing ASPs?
- Can I bring a small amount of alternative smoking products (e.g. e-cigarette, heatstick and herbal cigarette) into Hong Kong?
- What should I do if there is flooding or blocked drain?
- Do slopes have "identity cards"?
- If I would like to put up some no smoking signs in premises under my management, can the Tobacco and Alcohol Control Office provide the materials?
- How many types of landslides are there in Hong Kong?
- What are the different types of slopes?
- Mission: Keep man-made slopes & retaining walls safe (II)
- Mission: Keep man-made slopes & retaining walls safe (I)
- How to obtain information on how to manage and maintain private slopes?
- How can I support to monitor the conditions of trees?
- How do you inspect trees?
- How to choose a species for planting?
- According to the law, if you have premises or stores selling or supplying alcohol, you will need to display the prescribed notice. What are the legal requirements on the content and format of the notice?
- Sale and supply of intoxicating liquor to persons under the age of 18 in the course of business is prohibited as stipulated in law. What is the definition of “intoxicating liquor”? What is the scope of the law?
- If my business/school/organisation would like to organise some publicity events related to smoking ban, would the Department of Health provide any assistance?
- I frequently find people smoking in bus termini and public transport interchanges, have they violated the law? Can I lodge a complaint?
- If my neighbour always smokes at home and the tobacco smoke spreads to my house, will the Tobacco and Alcohol Control Office accept the complaint?
- What should I do if I find people smoking in no smoking areas under my management?
- If I find people smoking in no smoking areas, how can I report the case to the Tobacco and Alcohol Control Office?
- Who can prosecute people smoking in the statutory no smoking areas?
- What locations are “Statutory No Smoking Areas”?
- Is it required by law that all prepackaged food should have nutrition labelling?
- How to lodge a complaint to the Food and Environmental Hygiene Department if the food consumed at a food premise is not hygienic?
- Can members of the public lodge complaints to the Food and Environmental Hygiene Department if water dripping from air-conditioner causes nuisance to other people?
- How to settle water seepage in residential flats?
- There is no refuse collection service near my home. How should I dispose household refuse?
Employment and Employees' Rights28
- What do termination payments include under a continuous contract?
- If the employer requires the employee to work on a statutory holiday, what arrangement should be made?
- Which dates are statutory holidays?
- Which types of employees are not covered by the Employment Ordinance?
- What compensation should an employer pay to an employee who sustained temporary incapacity as a result of a work injury?
- What compensation should an employer pay to an employee who sustained permanent total/partial incapacity as a result of a work injury?
- What compensation should an employer pay to the family member(s) of an employee who dies as a result of a work injury?
- What employees are entitled to long service payment or severance payment?
- What is Continuous Contract ? What is the new requirement ("468 Rule") which will take effect from 18 Jan 2026?
- How to seek help from Labour Department regarding employment disputes?
- Are employees entitled to payment in lieu of untaken annual leave upon termination of employment?
- Are employees entitled to pro rata end of year payment upon end of employment?
- How to calculate the notice period or payment in lieu of notice upon termination of employment?
- What is the deadline for making termination payments? How to claim for the payment?
- What is the coverage of the Minimum Wage Ordinance?
- What types of employees are covered by the 'Employment Ordinance' upon termination of employment?
- Who is responsible for the medical expenses incurred by foreign domestic helper?
- In what circumstances can an employer deduct the salary of an employee?
- Are employees entitled to sickness allowance if medical certificate can be presented?
- How many days of paid annual leave should be granted to employees? Can employer make payment in lieu of annual leave?
- Are all employees entitled to statutory holidays? Is it mandatory to give employees a day off on statutory holidays?
- How to determine if wages meet the minimum wage requirement?
- What is the abolition of MPF offsetting arrangement?
- If an employee’s employment period before 1 May 2025 (transition date) is less than 2 or 5 years, will his/her entitlement to SP/LSP be affected?
- What is the Subsidy Scheme for Abolition of MPF Offsetting Arrangement?
- Why employers dismissing employees before 1 May 2025 (transition date) will not save SP/LSP expenses?
- How to ascertain whether an employee is being employed under a “continuous contract”, if his employment period straddling the effective date of the new requirement (“468 rule”) ?
- Will the new "continuous contract” requirement ("468 Rule") with effect from 18 January 2026 apply retrospectively?
Social Security17
- Can I apply for the Comprehensive Social Security Assistance (CSSA) Scheme if I am employed? If I am receiving CSSA, will it affect the amount I receive if I find a job and have a new income?
- What are the eligibility criteria for the Comprehensive Social Security Assistance (CSSA) Scheme? What is the amount of assistance payable?
- Can an elderly person who does not have a personal bank account apply for Old Age Living Allowance?
- I am to reach the qualifying age of Old Age Living Allowance/ Old Age Allowance, can I submit my application now?
- What are the eligibility criteria for Old Age Living Allowance? What is the amount of assistance payable?
- What is the definition of "severely disabled" under the Disability Allowance?
- While receiving Social Security Allowance, i.e. Old Age Living Allowance/ Old Age Allowance/ Disability Allowance, how many days can I leave Hong Kong? How to calculate the number of days of absence?
- What is the permissible limit of absence from Hong Kong during receipt of Comprehensive Social Security Assistance (CSSA) Scheme? How to calculate the number of days of absence? For elderly CSSA recipients, will their CSSA eligibility be affected if they reside in the Mainland for a long period?
- What are the application procedures and the payment arrangement for the Comprehensive Social Security Assistance (CSSA) Scheme?
- What are the application procedures and the payment arrangement for the Guangdong Scheme / Fujian Scheme?
- What are the application procedures and the payment arrangements for Old Age Allowance / Old Age Living Allowance?
- What are the application procedures and the payment arrangements for Disability Allowance?
- What are the eligibility criteria for Senior Citizen Card? How to apply?
- What are the eligibility criteria for Disability Allowance? What is the amount of assistance payable?
- What are the eligibility criteria for Old Age Allowance? What is the amount of assistance payable?
- What are the eligibility criteria for the Guangdong Scheme / Fujian Scheme? What is the amount of assistance payable?
- If a recipient of Comprehensive Social Security Assistance (CSSA) Scheme / Old Age Living Allowance / Old Age Allowance / Disability Allowance passed away, how should the relatives or friends report the situation or suspend payment of the allowance?
Financial Assistance for Education and Working Family Allowance17
- What is "eWFSFAA"? How to create "eWFSFAA" account?
- If continuing applicants for financial assistance for primary and secondary students have lost the Access Code email, what should they do?
- What are the eligibility criteria for financial assistance for primary and secondary students?
- How do successful applicants of the Kindergarten and Child Care Centre Fee Remission Scheme (KCFRS) and Grant for School-related Expenses for Kindergarten Students (Grant-KG) receive tuition fee remission／grant?
- What are the application procedures of the Kindergarten & Child Care Centre Fee Remission Scheme (KCFRS) and Grant for School-related Expenses for Kindergarten Students (Grant-KG)？
- What is the Method of Assessment, Level and Amount of Assistance for the Kindergarten and Child Care Centre Fee Remission Scheme (KCFRS) and Grant for School-related Expenses for Kindergarten Students (Grant-KG)？
- How to claim reimbursement of course fee under Continuing Education Fund?
- What are the eligibility criteria of the Working Family Allowance Scheme?
- What is the amount of Allowances for the Working Family Allowance Scheme?
- How to apply for the Working Family Allowance Scheme? When will eligible applicants receive the allowance?
- What are the eligibility criteria to claim reimbursement of course fee under Continuing Education Fund?
- How to check the unclaimed balance of my Continuing Education Fund account?
- How to check the application status of financial assistance for primary and secondary students?
- How to apply for financial assistance for primary and secondary students?
- When will applicants of financial assistance for primary and secondary students receive payment?
- What are the eligibility criteria for the Kindergarten & Child Care Centre Fee Remission Scheme (KCFRS) and Grant for School-related Expenses for Kindergarten Students (Grant-KG)？
- Am I to receive an electronic and a paper-based pre-filled application form for financial assistance for primary and secondary students ?
Buildings Works & Buildings Projects17
- What are the consequences of failing to comply with statutory notices for Mandatory Building Inspection?
- Why do I receive the statutory notice for Mandatory Building Inspection? What should I do and when do I need to complete the requirements?
- What are the consequences of failing to comply with statutory notices for Mandatory Window Inspection?
- Can I apply for an exemption from Mandatory Window Inspection? My windows were repaired not long ago.
- Why do I receive the statutory notice for Mandatory Window Inspection from the Buildings Department? What should I do and when do I need to complete the requirements?
- How to apply for alteration or addition work in existing buildings (including installation of glass panels, advertisement signboards and TV display on external walls)?
- What kinds of building works are subject to the control under the Minor Works Control System?
- Is it necessary for an architectural and associated consultant to register, before the consultant can undertake consultancies for building projects of the Government?
- If I cannot afford to clear the unauthorized building works according to the Orders/Warning Notices because of financial difficulty, is there any loan that I can apply for?
- Do property owners need to inform the Buildings Department when the rectification of unauthorized building works is completed?
- How to make an appeal against the decision of the Buildings Department regarding the order/warning notice?
- Can I ask for permission to postpone the deadline of my unauthorized building works rectification work?
- I received an order/a warning notice from the Buildings Department. Is it necessary for me to employ authorized persons to conduct the clearance work?
- If the unauthorized building works have been completed, can I seek approval from the Buildings Department so that the UBW can become legal?
- What enforcement actions will be taken by the Buildings Department in respect of unauthorized building works?
- How to register as Minor Works Contractors?
- If I want to alter the partition or the use of my flat / shop (such as changing the bathroom into a study), do I need to obtain approval from the Buildings Department?
Postal Services16
- How to check the status of delivery of a Local Ordinary Mail?
- How to check the status of delivery of an Inward Courier Mail?
- How to check the status of delivery of an Inward Mail (Registered Mail / Insured Mail / Parcels)?
- By what time do I need to post a SpeedPost so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
- By what time do I need to post an Ordinary Post (Surface or Air Mail) mail item to other destinations so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
- By what time do I need to post a Local CourierPost so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
- By what time do I need to post a Local Ordinary Mail so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
- How to check the reason for return of Outward Mail from other destinations with an item number?
- How to check the status of delivery of an Outward Speedpost?
- How to check the status of delivery of a Local Mail (Registered Mail / Parcels) or Outward Mail (Registered Mail / Insured Mail / Parcels)?
- How to check the status of delivery after a Local CourierPost Mail is mailed?
- Can the Post Office redirect mails sent to old address to a new address? How to apply for redirection service?
- After receiving a Mail Collection Notification Card, what documents do I need to bring with to collect the mails at Post Office? Will Post Office arrange another delivery or can I collect the mail at another Post Office?
- Are there any prohibitions on mail items?
- Under what circumstances senders cannot track a mail item using the mail service of Hongkong Post?
- Where can I find the Post Offices or Street Posting Boxes? What is the opening hour of the Post Offices?
Company Registration14
- What is the Unique Business Identifier (“UBI”) of my company / entity?
- How can I know the Business Registration Number (“BRN”) of a company / an entity on or after 27 December 2023 if I have got the CR number only?
- When will Unique Business Identifier (“UBI”) be implemented for companies/ entities?
- What is Unique Business Identifier (“UBI”)? Where can a company / an entity use the UBI?
- How to obtain information of a limited company?
- Under what circumstances can a company apply for deregistration and what documents should be submitted?
- Will the Companies Registry send reminders to companies for filing of Annual Returns?
- We are a small private company and have not traded in the past years. Why do we still have to file annual returns?
- Is a local company required to file its financial statements together with the annual return?
- When should a local company file its annual return with the Companies Registry?
- What documents should be submitted to the Companies Registry if a local company makes an allotment of shares or there is a share transfer?
- Can a sole director of a company also act as the secretary?
- Under what circumstances can a company nominate a Reserve Director?
- When shall the particulars of a company’s first director(s) and secretary be reported?
Land Registry & Tenancy Matters12
- How to access the property information (such as the age of the building, injunction order against sale of property or mortgage/charge)?
- What should I do if there are missing pages / unclear images in the ordered land documents?
- What shall I do if I cannot receive the land records I ordered in IRIS?
- How to check my search/order status in IRIS?
- How to check the "Enquire Search/Order Status" if the acknowledgement page cannot be shown after the payment is completed in IRIS?
- I have checked the land register and confirmed the land documents I required, how can I order the required documents from Integrated Registration Information System (IRIS)?
- What are the charges for land register / land document and which payment methods can I use?
- What kind of information is provided in land register? Can the public obtain relevant news information from the land register?
- If one of the joint tenants of a property deceased, can his/her relatives submit the death certificate to the Land Registry directly for registration?
- I have submitted document to the Land Registry for registration. How long will the Land Registry take to complete registration and return the document? Do I need to collect the registered documents by myself?
- Why should I register a land document in the Land Registry? Do I need to submit the tenancy agreement for registration in the Land Registry?
- I just let my property. Is it necessary to submit the Form CR109 to the Rating and Valuation Department (RVD)?
Safety of Electricity and Electrical Appliances11
- Is it necessary for a registered electrical contractor to inform the Electrical and Mechanical Services Department of any change in the registered particulars?
- How to apply for a replacement of the Periodic Test Certificate (WR2) endorsed by the Electrical and Mechanical Services Department?
- How often should fixed electrical installations be inspected and tested?
- How to renew the electrical worker registration?
- How to register as an electrical worker or change the registered grade of electrical work application?
- Is it necessary for a registered electrical contractor to register for the branch office?
- How to apply for or renew the electrical contractor registration?
- How could a registered electrical worker inform the Electrical and Mechanical Services Department of his/her new address?
- How are registered electrical workers graded? What qualifications are required for each grade? What kind of electrical works can be conducted by the workers of the respective grades?
- What should be done if defects or abnormalities are detected when using electrical appliances? How to report unsafe electrical products to the Electrical and Mechanical Services Department?
- How can I check whether a household electrical product complies with the safety standards?
Culture, Libraries, Recreation and Sports11
- How can I check the opening arrangements of swimming pool facilities?
- How to register and use SmartPLAY to book facilities and enrol in sports and recreation programmes?
- How to discover cultural events/programmes organised by the Leisure and Cultural Services Department? How to purchase tickets?
- How to book performance venues of the Leisure and Cultural Services Department and settle related payments online?
- How to reserve books/materials from public libraries? What is the charge?
- What should I do if I lost books/materials borrowed from the public libraries? What fines do I need to pay?
- How to renew library books/materials borrowed from the public libraries?
- How to suggest a book for the public library to purchase?
- How to donate books to public libraries?
- Can I contact the Leisure and Cultural Services Department for matters related to parks & sitting-out areas?
- How to register to use the fitness room of the Leisure and Cultural Services Department?
Getting a Pet, Handling of Wild Animals & Insects11
- What are the addresses and the opening hours of Animal Management Centres?
- Whall shall I do if wasps/wild bees nest is discovered?
- How to handle animal nuisance caused by wild animals?
- How to handle the body of dead animal?
- What should I do if I lost my pet?
- How to apply for the exemption examination for large dogs held by Agriculture, Fisheries and Conservation Department?
- Should my dog be held on a leash and fitted with muzzle? Are there any other controls I should take?
- Can I adopt a pet from Agriculture, Fisheries and Conservation Department?
- How to change the registered address and contact details in dog licence?
- How to inform Agriculture, Fisheries and Conservation Department for change of dog owner?
- How to apply for or renew a dog licence?
Cemeteries, Crematoria and Private Columbarium9
- How to apply for placing additional ashes of the deceased in a niche managed by Food and Environmental Hygiene Department?
- How to apply for allocation of new niches at Tsang Tsui Columbarium?
- How to get to the Tsang Tsui Columbarium?
- If a private columbarium ceases operation or fails to obtain a licence, what will happen to the ashes interred in niches of the columbarium? Are the purchasers of the niches of the private columbarium entitled to compensation?
- Is XX a licensed columbarium operating legally?
- If I have already interred ashes of a deceased person in a private niche, can I continue keeping the ashes in the niche?
- If I need to purchase or rent a private niche now, what should I do?
- How to apply for scattering of cremated ashes in Gardens of Remembrance?
- How to apply for scattering of cremated human ashes in Hong Kong waters?
Others6
- Information on 1823 participating departments
- How to apply for a certificate to operate a pleasure vessel?
- How to check the audited accounts of a charitable fund-raising activity?
- How to check if a particular charitable fund-raising activity is approved through the GovHK website?
- How can I notify government departments that I have a new home address?
- What are the address, opening hours and entrance fee of Hong Kong Wetland Park? How to buy a ticket of the Park?
Traffic Facility & Road Works4
- How to apply for road excavation permit if excavation works is required?
- Where can I find information about individual road work, such as the purpose of the road work, completion date, etc.?
- How can I make requests regarding street lighting, e.g. request for additional/reduced lighting, change of street light location, etc.?
- How to compensate the Government for damage to traffic facilities due to traffic accident?